Refund and Returns Policy

Vastrio Stores Ltd

At Vastrio Stores Ltd, customer satisfaction is important to us. We carefully inspect all products before dispatch to ensure quality and accuracy. Please read our refund and returns policy carefully before placing an order.

Returns:

  • We accept returns only if the item delivered is damaged, defective, or incorrect.
  • All return requests must be made within 24 hours of delivery.
  • Items must be unused, in original condition, and with original packaging

We do not accept returns for:

  • Change of mind
  • Incorrect size or color chosen by the customer
  • Items damaged after delivery
  • Clearance or promotional items (if applicable)

Refunds:

  • Once your return request is approved and the item is inspected, a refund may be processed.
  • Refunds are issued only after the returned item has been received and verified.
  • Approved refunds will be processed within 3–5 working days.
  • Refunds are made via the original payment method or as agreed during communication.

Shipping Cost:

  • Delivery fees are non-refundable.
  • Customers are responsible for return shipping costs unless the error was from Vastrio Stores Ltd.

How to Request a Return:

To request a return or report an issue, please contact us via:

Please include:

  • Order details
  • Clear photos or videos of the issue
  • A brief description of the problem

Important Notes:

Any item returned without prior communication will not be accepted.

Vastrio Stores Ltd reserves the right to refuse returns that do not meet this policy.

Policy Updates

This policy may be updated at any time without prior notice. Changes will be reflected on this page.